Return & Exchange Policy

1. Purpose

This Return & Exchange Policy is designed to protect the rights of our customers when shopping at [Your Shop Name] and to ensure a positive and transparent shopping experience.

2. Conditions for Return/Exchange

Customers may request a return or exchange in the following cases:

        • The product is defective due to manufacturing issues (damaged, malfunctioning, deformed, etc.).

        • The product is damaged during delivery (cracked, broken, torn packaging, etc.).

        • Incorrect item received: wrong model, size, color, or quantity compared to the original order.

        • The product does not match the description on our website.

🔁 Note: Returns and exchanges do not apply to clearance or final sale items, or to products that have been used, are dirty, damaged, or missing tags/labels.

3. Time Frame for Request

        • Requests must be made within 3–7 days from the date of receipt (depending on the product category or specific promotion).

        • We reserve the right to decline any requests submitted after this period.

4. Product Conditions for Return/Exchange

        • Products must be returned in original condition, with full packaging, tags, and labels intact.

        • Items must not be used, washed, or altered.

        • A proof of purchase (invoice or order confirmation) is required.

        • For electronics, all accessories and original packaging must be included.

5. Return & Exchange Process

        1. Contact our Customer Support via hotline or email within the eligible time period.

        2. Provide clear photos/videos of the defective item along with your order number.

        3. Once confirmed, ship the item to the return address provided by our team.

        4. [Your Shop Name] will process the exchange or refund according to your request.

6. Shipping Costs

        • Free return shipping applies if the fault lies with our store or shipping carrier.

        • For exchanges due to personal preference (e.g., size, color), the customer will bear all shipping fees.

7. Refunds (if applicable)

        • Refunds will be processed within 5–10 business days after the returned item is received and approved.

        • Refunds will be issued via your original payment method (bank transfer, e-wallet, etc.).