Shipping and delivery policy

For transportation and delivery within the city, optitopiss.com  can ship according to the buyer’s request, which can be as fast as the same day and as slow as 24 hours (depending on the order status from the shop).

Free shipping COD within Da Nang city with bill of 149K and outside the city with bill of 299K (Free shipping program does not apply to promotional products).

Note

For shipping and delivery to the provinces. Normally, after receiving the order information, we will process the order within 24 hours and respond to the customer about payment and delivery. Delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when placing the order. However, there are cases where delivery takes longer but only occurs in the following force majeure situations:

• • • • Our staff could not contact the customer by phone so we could not deliver the goods.

      • The shipping address you provided is incorrect or difficult to find.

      • The sudden increase in orders has slowed down order processing.

      • The supplier is slower than expected causing a delay in delivery or the shipping partner is late in delivering the goods.

Regarding shipping fees, we use external shipping services so shipping fees will be calculated according to the fees of shipping units depending on the location and volume of the order. When contacting to confirm the order with the customer, we will inform the specific fee to the customer.

For provincial customers who need to buy in large quantities or wholesale customers who need to buy products, we will use the delivery service of shipping companies and the fee will be calculated according to the fee of the shipping service providers or according to the contract agreement between the two parties.